Like different communication mediums, there are different communication styles too. Talking on phone demands a different tone than on email. When using live chat medium, the live chat agents have more freedom about the style they are using. One of the best thing about live chat is the canned message. When you want to save time and provide a quick response or when you are not around, canned messages are the key to success. Canned messages save you from wasting time that you got your chat agents might invest in typing the same answer over and over again. Already written common a.k.a canned replies allow you to send your customers the answers for the frequently asked questions in just a single click. Many live chat software's offers the saved chat replies feature so that you can get the most out of this time-efficiency of such message type. Besides, people often make mistakes while they type. Your customers might notice these typos. Even if you proofread your own replies before sending them off to your customer, chances are that some mistake will slip through. Grammatical errors are tougher to identify. Yet with canned messages, it is possible to reduce these errors and look more professional and formal using canned responses. You can even perform an A/B test by using two entirely different canned responses to see the performance and decide as to which one is performing better. So these where some of the benefits that I think are accompanied by canned messages. If you do not agree anymore, do share your views. It matters!